Politica di annullamento degli ordini

1. Order Cancellation Conditions

· Customers may request an order cancellation within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.

· If the order has already been shipped or if the 24-hour deadline has passed, cancellation will no longer be possible. After receiving the goods, the customer may exercise their right of return according to the established procedures.

Orders containing items made specifically at the customer's request cannot be canceled once confirmed.

2. Cancellation Request Procedure

To request an order cancellation, the customer must follow this procedure:

The customer must send a written communication via email to customer service within the allowed timeframe, indicating the order number and the cancellation request.

Customer service will verify the order status and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.

3. Refund Management

In case of approved cancellation before shipment, the refund will be processed within 2-3 business days.

The refund will be issued using the same payment method used for the original order, unless otherwise agreed upon by the parties. Actual crediting times may vary depending on the payment service provider.

4. Contact Information

For any information regarding cancellations, refunds, or customer support, please contact us via:

Email:info@laquerciadelcavaliere.com
Phone:+39 366 405 8523
Address: Contrada Monterone Alto 69, Fragneto Monforte, BN 82020, Italia
Hours:9:00 to 18:00 (Central European Time, CET)

Service Area: Italy